Uphold 2SV is disabled

I got a new phone today and I’m planning to reconfigure my uphold 2-step verification. but unfortunately, the toggle is disabled? any idea why this is happening?

You may want to contact Uphold support team. :slight_smile:

Use your google authenticator

are you reading kababayan? disabled ang control diba?

before using 2-step verification
did you backup your code?

It was “disabled” long time ago. I had to use the key code to transfer to another phone my 2SV.
Just don’t try to swipe the dot, seems like it’s locked once you use it for the first time.

Now i know. thanks for the info.
Uphold customer support is not responding.

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