Help me with this question

I had 10 bat when formatting and recovering the wallet disappeared, on May 5 I had 3 bat they did not pay me they disappeared, TODAY it asks me to make a backup of the wallet I give it ready and I get 1 BAT but when I want to collect and send it to my verified uphold wallet simply the bat does not appear in the uphold wallet it is still in the brave wallet what happens?

@coltzin
Forward your issue to community.brave.com